Customer Care Coordinator - Delivery Sched. I (CCCDSI)

Numotion•McAllen, TX

26d

About The Position

The Customer Care Coordinator schedules deliveries and coordinates the timely provision of services for Rehabilitation and Aftersale orders. The role supports customers, referral sources, and Numotion team members by coordinating delivery appointments and maintaining accurate information in applicable order tracking systems. It works to optimize ATP and seating technician schedules, respond promptly to inquiries, and resolve concerns while supporting customer satisfaction and timely service. The coordinator is expected to meet productivity and performance standards, participate in initiatives to improve department results, and follow Numotion’s leadership principles, confidentiality requirements, policies, and applicable federal regulations. Other duties may be assigned, and responsibilities may change according to organizational needs.

Requirements

High school diploma or GED, or an equivalent combination of experience and education.
At least one year of customer service or dispatching/routing experience.
Ability to meet the essential functions of the position with reasonable accommodations as necessary.
Ability to communicate effectively.
Ability to work overtime as needed.

Nice To Haves

Strong written and verbal communication skills.
Strong listening, organization, and priority-setting skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Ability to assess situations quickly and make sound decisions.
Ability to provide best-in-class customer service.
Knowledge of complex rehabilitation equipment and products.
Prior experience in the durable medical equipment industry.
Exceptional interpersonal and problem-solving skills when working with internal colleagues and external customers.
Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

Assist customers, referral sources, and Numotion team members with Rehabilitation and Aftersale delivery scheduling and maintain accurate data in applicable order tracking systems.
Communicate with clients and referral sources to identify optimal or recommended appointment availability.
Enter updates in order tracking systems and make efforts to optimize ATP and seating technician schedules.
Respond promptly to customer and referral source inquiries, coordinating with staff to improve customer satisfaction and turnaround times.
Resolve issues without additional transfers and de-escalate customers whenever possible.
Meet established productivity and performance standards.
Participate in Rehabilitation initiatives to continuously improve department results.
Perform other duties as assigned.
Use Numotion Leadership Principles and perform the job with integrity, compliance, and values consistent with Numotion’s mission.
Protect employee and customer confidentiality and comply with Numotion policies and federal regulations.
Provide excellent service to internal and external customers and offer solutions to customer concerns.