Customer Care Coordinator

Monarch Staffing•Malvern, PA

5d•Hybrid

About The Position

We are seeking a Customer Care Coordinator to provide exceptional support in a fast-paced, metric-driven healthcare environment. This role involves assisting healthcare professionals, patients, and caregivers by coordinating essential treatments and ensuring seamless continuity of care, particularly for patients traveling or facing emergency situations. This opportunity includes a comprehensive three-week paid onsite training program, with the upcoming class scheduled to begin on Monday, June 1st. This is a temp-to-hire opportunity with potential for permanent placement in as little as 12 weeks, in addition to an excellent benefits package upon conversion. Employees are also eligible for overtime and holiday pay.

Requirements

Ability to manage a high volume of calls while maintaining professionalism and empathy
Strong active listening skills with a patient-centered approach
Ability to multitask efficiently in a fast-paced, metric-driven environment
Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to quickly learn new systems

Nice To Haves

Prior contact center and/or customer service experience preferred

Responsibilities

Handle a high volume of inbound calls through an Automated Call Distribution (ACD) system
Assist healthcare professionals, patients, and caregivers with treatment coordination
Facilitate emergency arrangements to ensure continuity of care for traveling patients
Work efficiently to meet daily performance metrics including call handling time, accuracy, and customer satisfaction
Maintain accurate records and documentation using Microsoft Office and internal systems
Collaborate cross-functionally to ensure smooth service delivery and patient support