Customer Care Coordinator

Clayton • Middlebury, IN

9d • Onsite

About The Position

The Customer Care Coordinator is responsible for ensuring that our customer's experience is positive and timely by answering calls, prioritizing service needs, and entering data in an organized and purposeful manner.

Requirements

• High School diploma or equivalent.
• Minimum 2 years of related experience in customer care coordination / administration.
• Proficient in AS-400 and MS Office Products, including Excel.
• Excellent phone etiquette and communication skills
• Must be well organized and able to effectively manage time.

Responsibilities

• Manages large numbers of incoming calls.
• Handles customer complaints, provide appropriate solutions and alternatives within the time limits; and follows up to ensure resolution.
• Keeps records of customer interactions, process customer data, and file documents.
• Coordinates service requirements of customers effectively and timely.
• Takes the extra mile by inquiring about service requests to ensure one-trip service completion.
• Maintain physical and electronic records, effectively.
• Other duties as assigned.

Benefits

• Flexibility to create their own health, dental, and vision benefits package.
• Competitive 401K programs, including investment options and company matching for full and part time team members after one year.
• Paid parental leave.
• Tuition reimbursement.
• Employee Assistance Programs.
• Paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• Holistic wellness programs (physical, nutritional, social, financial, spiritual and occupational) available online or in-person for team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED