Customer Care Coordinator
About The Position
Ayers Basement Systems is seeking an enthusiastic, detail-oriented Customer Care Coordinator to provide exceptional support to customers and internal staff in a fast-paced environment. The company provides foundation repair and waterproofing services and emphasizes employee investment, growth, and remarkable customer experiences. The role involves communicating with customers, explaining services, and coordinating installation and service appointments for sales and service teams. The position is full-time, with a set schedule and work on one to two Saturdays per month from 9 a.m. to 1 p.m. The starting hourly rate is $21–$24.
Requirements
- Excellent interpersonal communication skills and strong customer service experience.
- A minimum of two years of call center experience.
- A proven history of customer service at the same company.
- A driven, self-starter mentality and willingness to do what it takes to achieve goals.
- A combination of education and experience demonstrating a proven track record in the field.
- Enjoy working in a high-pressure, fast-paced environment.
- Ability to pass a pre-employment background check and drug screening.
Nice To Haves
- Experience with CRM systems, logistics, scheduling, and calendar management.
Responsibilities
- Conduct inbound and outbound calls with customers and internal staff, prioritizing exceptional customer care.
- Share the company’s services and explain how they can address customers’ home challenges.
- Arrange and schedule installation and service appointments for sales and service teams.
- Accurately document discussions, including notes and pictures related to customers’ needs.
Benefits
- Health, dental, and vision benefits.
- 401(k) plan.
- Paid time off and holidays off.
- No cold calling; all leads are provided.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
