Customer Care Coordinator-Order Experience I

Numotion•Earth City, MO

55d•$18 - $24

About The Position

Numotion is seeking a Customer Care Coordinator-Order Experience I to receive and implement new equipment requests, determine reimbursement eligibility, coordinate timely service provision, and move orders through Numotion’s order processing system. The role supports customers from intake through order completion, ensuring accurate records and required funding documentation while providing responsive, high-quality service. The coordinator works with customers and internal staff to resolve inquiries and complaints, improve satisfaction and turnaround times, and coordinate evaluations and adjustments with ATPs and seating technicians. The position also contributes to department improvement initiatives, meets productivity and performance standards, protects confidential information, and follows company policies and federal regulations. Additional duties may be assigned based on organizational needs. The position pays $18.18–$23.64 per hour. Compensation depends on factors such as skills, qualifications, experience, and location; hires are not typically made at or near the top of the range. Numotion offers medical, dental, and vision insurance, short- and long-term disability, a 401(k), and life insurance. Candidates must pass a drug test before beginning employment. Numotion is an equal opportunity employer and a drug-free workplace.

Requirements

High school diploma, GED, or an equivalent combination of experience and education.
At least one year of customer service experience.
Ability to work overtime as needed.
Ability to meet the described physical demands, with reasonable accommodation where applicable.

Nice To Haves

Strong written and verbal communication skills.
Strong listening, organization, and priority-setting skills.
Ability to work in a fast-paced environment and juggle multiple priorities.
Ability to think quickly, assess situations, and make sound decisions.
Ability to provide best-in-class customer service.
Working knowledge of service order processing.
Knowledge of complex rehabilitation equipment and products.
Prior experience in the durable medical equipment industry.
Exceptional interpersonal and problem-solving skills when working with internal colleagues and external customers.
Knowledge of MS Word, Excel, PowerPoint, and Outlook.

Responsibilities

Assist customers with new equipment requests, obtain demographic information, enter and maintain accurate data, and progress orders through completion.
Verify insurance or funding eligibility and benefits; explain customers’ financial responsibility; and obtain prescriptions and other medical documentation needed to secure funding.
Enter orders into the order processing system and complete intake steps accurately and thoroughly.
Respond promptly to customer inquiries, requests, and complaints, working with staff to improve customer satisfaction and turnaround times.
Resolve customer issues without additional transfers and de-escalate customers whenever possible.
Coordinate scheduling of ATPs and seating technicians for evaluations and adjustment requests.
Meet established productivity and performance standards.
Participate in New Equipment department initiatives to improve department results.
Perform other duties as assigned by the manager.
Apply Numotion Leadership Principles and perform the job with integrity, compliance, and values consistent with Numotion’s mission.
Protect employee and customer confidentiality and comply with Numotion policies and federal regulations.
Provide excellent service to internal and external customers, address customer concerns, and prioritize customer service.