Customer Care Coordinator - Delivery Sched. I (CCCDSI)

Numotion•Kansas City, KS

25d

About The Position

The Customer Care Coordinator - Delivery Sched. I schedules deliveries and coordinates timely service for Rehab and Aftersale orders. The role supports customers, referral sources, and Numotion team members with delivery scheduling, maintains accurate information in order-tracking systems, and coordinates appointment availability while helping optimize ATP and seating technician schedules. The coordinator responds promptly to inquiries, works with staff to improve customer satisfaction and turnaround times, and takes ownership of resolving issues and de-escalating customer concerns when possible. The role also involves meeting productivity and performance standards, participating in initiatives to improve department results, following Numotion’s leadership principles and policies, protecting confidential information, and providing excellent service to internal and external customers. Duties may change according to organizational needs or management direction. The position requires the ability to perform essential functions with reasonable accommodation. Work includes frequent computer use and prolonged periods at a desk, occasional reaching and movement with the arms and hands, and effective communication. Overtime may be required as needed.

Requirements

High school diploma or GED, or an equivalent combination of experience and education.
At least one year of customer service experience or dispatching/routing experience.
Ability to perform the essential functions of the position with reasonable accommodations as necessary.
Ability to communicate effectively.
Ability to work overtime as needed.

Nice To Haves

Strong written and verbal communication skills.
Strong listening, organization, and priority-setting skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Ability to assess situations quickly and make sound decisions.
Ability to provide best-in-class customer service.
Knowledge of complex rehabilitation equipment and products.
Prior experience in the durable medical equipment industry.
Exceptional interpersonal and problem-solving skills with internal and external customers.
Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

Schedule deliveries and coordinate timely services for Rehab and Aftersale orders.
Assist customers, referral sources, and Numotion team members with delivery scheduling.
Enter and maintain accurate information in applicable order-tracking systems.
Coordinate with clients and referral sources to identify optimal or recommended appointment availability.
Update order-tracking systems and make efforts to optimize ATP and seating technician schedules.
Respond promptly to customer and referral-source inquiries and requests, collaborating with staff to improve satisfaction and turnaround times.
Take ownership of resolving issues and de-escalating customers whenever possible, without unnecessary transfers.
Meet established productivity and performance standards.
Participate in Rehab initiatives to continuously improve department results.
Perform duties with integrity, compliance, and values consistent with Numotion’s mission and leadership principles.
Protect employee and customer confidentiality and comply with company policies and federal regulations.
Provide excellent customer service and solutions for customer concerns.
Perform other duties as assigned.