Customer Care Consultant Portal Support (Hybrid)

Motorola Solutions•Schaumburg, IL

3d•Hybrid

About The Position

Join a collaborative, human-centric team focused on empowering our global partners. As a Customer Care Consultant, you will navigate our portal ecosystem to resolve multi-channel requests while fostering trust and partnership. We believe that everything starts with our people, and this role offers the opportunity to drive meaningful operational performance while expanding your professional potential.

Requirements

Salesforce Service Cloud to navigate and manage ticket lifecycles from intake to resolution
Multi-Application Management to quickly observe, oversee, and analyze technical datasets concurrently
Technical Troubleshooting to dissect complex user access errors and platform malfunctions
Strong follow-through and ownership to see issues through to successful customer completion
Adaptability and comfort navigating rapid changes in system architectures or process documentation
Excellent communication to clearly outline technical workflows to non-technical business users
High School diploma or equivalent
2+ years of customer service experience or a Bachelor's Degree in related field of study
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Responsibilities

Troubleshoot and resolve customer system and access issues through multiple channels including phone support, active chat support, and Salesforce Case Management
Analyze and resolve moderately complex system discrepancies to deliver customer-focused solutions
Perform routine technical user setups and manage application accessibility across platforms
Network with internal business partners to coordinate fast, accurate issue resolution
Multi-task efficiently between system tools during live customer interactions to optimize the resolution pathway
Recommend continuous workflow and process improvements within the local service group