Customer Care Associate

KITCHEN CABINET DESIGNERS LLC•Houston, TX

10d•$0 - $21

About The Position

Kitchen Cabinet Distributors (KCD) distributes wood cabinets and has more than 500,000 combined square feet of warehouse and assembly space, with nationwide distribution capabilities. The company aims to become the leading provider of stock cabinetry solutions in the United States and notes opportunities for career advancement. The Account Support Representative establishes trusting customer relationships and supports pre-assigned key accounts throughout the full order-to-cash cycle. The role includes account management, sales support, customer communication, and coordination with sales and operations teams.

Requirements

1–3 successful years in a customer-facing role.
Ability to set and manage multiple priorities effectively, with strong time-management skills.
Excellent communication and interpersonal skills.
Exceptional customer service skills, including listening, follow-up, follow-through, and willingness to support and help others.
Diligent, efficient, motivated, extremely well organized, and proactive.
Positive can-do attitude.
Analytical mindset when facing complex issues.
Must successfully complete a drug test and background check.

Responsibilities

Provide account management support to pre-assigned key accounts.
Secure orders and generate sales of products and services.
Work with the sales team to onboard and integrate new clients and develop existing client relationships.
Champion the customer experience throughout the full order-to-cash cycle.
Maintain and update customer records to ensure accuracy for shipping and billing.
Use proactive techniques to keep customers engaged.
Partner with the outbound sales team on complex opportunities.
Reply to customer emails professionally and promptly.
Proactively manage order delays, back orders, and other order-related issues.
Collaborate with Operations on special requests.
Perform other duties as assigned.