Customer Care Associate 1

Wipro•Tampa, FL

1d•Onsite

About The Position

Wipro is seeking individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team. Wipro is a leading global IT Solutions and Services company with over 200,000 dedicated employees serving clients across more than 66 countries. We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture. As an Inbound Customer Care Representative, you will be answering inbound calls. You will deliver a unique customer service experience utilizing your effective questioning and listening skills to determine the customer's needs and concerns and ensuring a high level of customer satisfaction. This will involve providing excellent customer service support and answering calls to properly handle account requests. We act as a third party administrator (TPA) for Insurance companies - health, dental and vision claims. We are looking for individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills. Follows claims processing guidelines, benefit structures, system procedures, and carrier guidelines Expedites problem files to appropriate department and does follow-up until resolved. May include some follow-up to insurers, providers, and agents Ability to answer phones in friendly, courteous, and professional manner. Analyzing claim payment and entering information into the computer Document required information into the system Meeting production and quality standards Must have a high school diploma or GED.

Requirements

Excellent customer service skills
Problem-solving skills
Ability to function effectively both as part of a team or on an individual basis
Time-management skills
Organizational skills
Ability to effectively manage multiple expectations in a fast-paced environment
Exceptional verbal and written communication skills
Interpersonal skills
Active-listening skills
High school diploma or GED

Responsibilities

Answering inbound calls
Deliver a unique customer service experience utilizing effective questioning and listening skills to determine customer needs and concerns
Ensuring a high level of customer satisfaction
Providing excellent customer service support and answering calls to properly handle account requests
Follows claims processing guidelines, benefit structures, system procedures, and carrier guidelines
Expedites problem files to appropriate department and does follow-up until resolved
May include some follow-up to insurers, providers, and agents
Answer phones in a friendly, courteous, and professional manner
Analyzing claim payment and entering information into the computer
Document required information into the system
Meeting production and quality standards