Customer Care Associate

Come grow with us • Opelika, AL

21h • Onsite

About The Position

The Customer Care Associate serves as the primary point of contact for customers, providing responsive support across multiple service channels. This role resolves inquiries, processes requests, and helps deliver a positive customer experience in a fast-paced, performance-based environment.

Requirements

• High School Diploma or GED required.
• Minimum of two (2) years of experience in a customer service, contact center, or call center environment.
• Typing proficiency of 60+ words per minute (WPM).
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Experience using CRM and customer support/help desk platforms.
• Strong data entry, documentation, and computer navigation skills.
• Ability to remain seated at a workstation for extended periods.
• Continuous use of a computer, keyboard, monitor, and headset throughout the workday.
• Ability to communicate effectively via telephone and digital communication platforms.
• Ability to perform repetitive hand and finger movements associated with computer use.

Nice To Haves

• Associate degree or higher preferred, or an equivalent combination of education and relevant professional experience.
• Experience handling high-volume inbound and outbound customer inquiries preferred.
• Demonstrated success resolving customer concerns while maintaining customer satisfaction.
• Experience in eCommerce, retail, product support, or order management environments.
• Experience handling escalated customer concerns and complex service issues.
• Knowledge of horticulture, gardening, lawn and garden products, nursery operations, greenhouse practices, or plant care.
• Familiarity with plant health concerns, growing conditions, and basic plant troubleshooting.
• Bilingual communication skills are a plus.

Responsibilities

• Respond promptly to customer inquiries across phone, email, live chat, messaging, and other support channels.
• Provide accurate information regarding products, services, orders, policies, and support needs.
• Resolve customer concerns with a focus on responsiveness, accuracy, and service quality.
• Document requests, actions taken, and resolutions in CRM and customer support systems.
• Navigate multiple systems efficiently while managing customer communications.
• Escalate complex issues appropriately and collaborate with internal teams to support timely resolution.
• Maintain current knowledge of company products, processes, system updates, and support procedures.
• Meet or exceed established service standards and department goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED