Customer Care Associate - Family Medicine - Newbridge (Woodfin/North Asheville)
About The Position
The Customer Care Associate serves patients by assisting with check-in, check-out, and appointment scheduling while providing an excellent patient experience. The position supports front-desk and scheduling operations, responds to patient needs, handles patient information and payments, and helps maintain timely communication and follow-up through phone, mail, fax, and electronic health record workflows. The role includes floating between front-desk and scheduling areas, providing satellite coverage as assigned, supporting new staff orientation, and participating in workflow improvement, organizational initiatives, outreach activities, community events, and seasonal clinics. Regular on-site attendance is essential. Typical hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., or adjusted to meet client or divisional needs, for 40 hours per workweek. Weekend, holiday, or evening coverage is occasionally required, and hours may need to be flexible for special assignments or evening activities.
Requirements
- High school diploma or equivalent, two years of relevant experience, or a comparable combination of education and experience.
- Advanced computer skills related to medical office software programs.
- Experience with electronic health records.
- Knowledge of medical office functions, including business office workflows.
- Strong communication, decision-making, interpersonal, organizational, and problem-solving skills.
- Ability to work on-site and maintain regular attendance.
- Ability to work flexibly and occasionally provide weekend, holiday, or evening coverage.
Nice To Haves
- Ability to speak Spanish.
- Previous experience in a medical office or clinical environment.
Responsibilities
- Check in patients by phone or in person.
- Update patient demographic and insurance information.
- Verify insurance as needed.
- Collect payments and reconcile cash drawers as assigned.
- Refer patients to financial advocates as needed.
- Prepare and provide appropriate patient paperwork.
- Respond to walk-in patient needs.
- Monitor the waiting room for delays.
- Check out patients.
- Schedule appointments.
- Provide patients with a clinical summary following their visit.
- Coordinate interpreting services for patients.
- Reconcile appointments.
- Answer phones, check voicemails, and monitor phone volume.
- Collect and distribute mail.
- Scan and fax documents.
- Monitor the appropriate electronic health record inbox and provide follow-up.
- Participate in orientation of new staff.
- Float between front-desk and scheduling areas as needed.
- Provide satellite coverage as assigned.
- Participate in process improvement for new and existing workflows.
- Actively support divisional and organizational initiatives.
- Participate in outreach initiatives, community events, and seasonal clinics.
Benefits
- MAHEC Total Rewards (pay and benefits).
- Potential eligibility for Public Service Loan Forgiveness for employees who meet federal requirements and make qualifying payments while working full-time at MAHEC.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
