Customer Care Associate

Utica First Insurance Company • Oriskany, NY

3d • Onsite

About The Position

Utica First Insurance Company has been serving the insurance needs of families and businesses for over 100 years. We have a dedicated “team” of employees and offer continuing opportunity for personal career growth. Utica First Insurance Company is currently seeking an entry level Customer Care Associate for our Oriskany, NY location. Candidate must speak fluent Portuguese.

Requirements

• Candidate must speak fluent Portuguese.
• Previous experience in customer centric positions.
• Demonstrates excellent verbal and written communication skills.
• Self-motivated.
• Ability to learn and navigate multiple computer applications.

Nice To Haves

• Previous experience in financial or insurance services preferred.

Responsibilities

• Answer calls daily in accordance with the average call volume of the department within a five percent margin.
• Customer Care Associates will attend to incoming emails to the [email protected] general mailbox with an average volume within that of all team members within a five percent margin.
• Maintain thorough tickets for all contact with our customers (insureds, agents, and other parties involved with a policy).
• Attempt call backs to all callers who leave messages with an emphasis made on completing these call backs within three hours of notification that someone has left a message.
• Display professionalism in phone calls and description in handling personal financial information.
• Maintain an incoming call answer rate of 80% or higher.

Benefits

• Medical (first of following month)
• Dental
• Vision
• Life and Disability Insurance
• Company paid LTD
• Flexible Spending Accounts
• Health Savings Accounts
• Matching 401(k) Plan
• Roth 401k Plan
• Bonus program
• Generous Vacation, Sick and Personal Leave
• Generous holidays (to include Birthday)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed