Customer Care Associate

Meritage Homes Corporation•Irvine, CA

15h•Onsite

About The Position

Meritage Homes is looking for a Customer Care Associate who will supervise the warranty-service work of laborers and sub-contractors at several home sites within a community. On warranty repairs, ensure all building codes, and Meritage Home standards of quality are met. Resolve quality control issues as they arise. Participate in the 10 step AVID-Customer Satisfaction process in assigned communities. Assist as time permits with the inspection process. Conduct walk-through inspections and other scheduled inspections with the homeowner. Manage customer expectations during the construction process through the homeowner orientation. Interact daily with various departments of company, subcontractors, homebuyers, homeowners, and city inspectors. Manage assigned warranty claims in organized and methodical manner. Manage paperwork flow to include updating reports, tracking customer sign offs, etc. Manage warranty reports to assure prompt-professional service to our homeowners. Interact with customers and interpret warranty claims vs. Meritage warranty manual.

Requirements

A high school diploma or equivalent is required.
At least one (1) year of construction experience with some supervisory or project oversight experience preferred.
Knowledge of homebuilding and construction systems/processes, building codes and Register of Contractor Standards (ROC).
Must be able to read blueprints to maintain quality control and inspect all aspects of construction including framing, stucco installations, electrical, plumbing, etc.
Working knowledge of Microsoft Word and Excel.
Ability to operate an automobile, have a valid state driver’s license, and personal vehicle liability insurance coverage to meet standard set by Meritage Homes.

Nice To Haves

Course work or degree in Construction management preferred.
Advanced training in one or more trades within residential building industry strongly preferred.
Knowledge of Hyphen a plus.

Responsibilities

Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community.
On warranty repairs, ensure all building codes, and Meritage Home standards of quality are met.
Resolve quality control issues as they arise.
Participate in the 10 step AVID-Customer Satisfaction process in assigned communities.
Assist as time permits with the inspection process.
Conduct walk-through inspections and other scheduled inspections with the homeowner.
Manage customer expectations during the construction process through the homeowner orientation.
Interact daily with various departments of company, subcontractors, homebuyers, homeowners, and city inspectors.
Manage assigned warranty claims in organized and methodical manner.
Manage paperwork flow to include updating reports, tracking customer sign offs, etc.
Manage warranty reports to assure prompt-professional service to our homeowners.
Interact with customers and interpret warranty claims vs. Meritage warranty manual.