Customer Care Associate - OB/GYN - Biltmore Campus

Mountain Area Health Education Center - MAHEC • Asheville, NC

4d • Onsite

About The Position

The Customer Care Associate serves patients by assisting with check-in, check-out, and appointment scheduling while providing an excellent patient experience. The role supports front-desk and scheduling operations, communicates with patients and their families, and helps coordinate administrative aspects of care. Regular on-site attendance is essential. Typical hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., or flexed to meet client or divisional needs, for 40 hours per workweek. Weekend, holiday, or evening coverage is occasionally required, and hours may need to be flexible for special assignments or evening activities requested by the team leader.

The position requires a high school diploma or equivalent and two years of relevant experience, or comparable combined education and experience. Advanced computer skills related to medical office software and experience with electronic health records are required. Spanish-speaking ability and previous experience in a medical office or clinical environment are preferred. Compensation is listed as $20/63/hour plus the MAHEC Total Rewards Package.

Requirements

• High school diploma or equivalent, two years of relevant experience, or comparable combined education and/or experience.
• Advanced computer skills as related to medical office software programs.
• Experience with electronic health records.
• Knowledge of medical office functions, including business office workflows.
• Regular on-site attendance.
• Ability to meet the schedule and occasional weekend, holiday, or evening coverage requirements.

Nice To Haves

• Ability to speak Spanish.
• Previous experience in a medical office or clinical environment.

Responsibilities

• Check in patients by phone or in person.
• Update patient demographic and insurance information.
• Verify insurance as needed.
• Collect payments and reconcile cash drawers as assigned.
• Refer patients to financial advocates as needed.
• Prepare and provide appropriate patient paperwork.
• Respond to walk-in patient needs.
• Monitor the waiting room for delays.
• Check out patients.
• Schedule appointments.
• Provide patients with a clinical summary following their visit.
• Coordinate interpreting services for patients.
• Reconcile appointments.
• Answer phones, check voicemails, and monitor phone volume.
• Collect and distribute mail.
• Scan and fax documents.
• Monitor the appropriate electronic health record inbox and provide follow-up.
• Participate in orientation of new staff.
• Float between front-desk and scheduling areas as needed.
• Provide satellite coverage as assigned.
• Participate in process improvement for new and existing workflows.
• Actively embrace and support divisional and organizational initiatives.
• Participate in outreach initiatives, community events, and seasonal clinics.

Benefits

• MAHEC Total Rewards Package.
• Potential eligibility for Public Service Loan Forgiveness for employees who meet federal requirements and make qualifying payments while working full-time at MAHEC.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED