Customer Care Associate- Health Center at Newbridge
About The Position
The Customer Care Associate will serve patients by assisting with check-in and check-out responsibilities and appointment scheduling while providing an excellent patient experience. This role description is a general description of the essential job functions and is not intended to describe all the duties the Customer Care Associate may perform. MAHEC was established in 1974 to improve training and retention of healthcare professionals across our region. We are dedicated to excellence in clinical care, health professions education, and innovative practices that can be replicated nationally. The largest of the nine state AHEC's, MAHEC serves NC's 16 westernmost counties to address national and state concerns with the supply, retention, and quality of health professionals especially in rural areas.
Requirements
- High school diploma or equivalent
- Two years of relevant experience, or comparable combined education and/or experience required
- Advanced computer skills as related to working with medical office software program(s)
- Experience with Electronic Health Records
- Knowledge of medical office functions including business office work flows
- Regular attendance on-site is an essential function of this position
- All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption
Nice To Haves
- Previous experience in a medical office/clinical environment
- Ability to speak Spanish strongly preferred
Responsibilities
- Check-in patients via phone or live
- Update patients demographic and insurance information
- Verify insurance as needed
- Collect payments and reconcile cash drawers as assigned
- Refer patients to financial advocates as needed
- Prepare and provide appropriate patient paperwork
- Respond to walk-in patient needs
- Monitor waiting room for delays
- Check-out patients
- Schedule appointments
- Provide patients with clinical summary following visit
- Coordinate interpreting services for patients
- Reconcile appointments
- Answer phones, checks voicemails, monitors phone volume
- Collects and distributes mail
- Scan and fax documents
- Monitors appropriate electronic health record inbox and provides follow-up
- Participates in orientation of new staff
- Float in between front desk and scheduling areas as needed
- Provide satellite coverage as assigned
- Participate in process improvement of new and existing workflows
- Actively embraces and supports divisional and organizational initiatives
- Participate in outreach initiatives, community events, and seasonal clinics
Benefits
- Full benefits available
- Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive
- Public Service Loan Forgiveness (PSLF) Program eligibility for employees who meet federal requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
