Customer Care Associate (6-month contract)

Best Buy Canada

20h • CA$37,000 - CA$40,000 • Onsite

About The Position

As a customer care associate, you will collaborate with the customer care team on solutions to make amazing happen. You’ll aid our customers and resolve any outstanding issues. The customer care associate role is based out of our Vancouver, BC office. Join our collaborative team as a contact center support associate!

Requirements

• Strong communication skills (e-mail and phone)
• Highly skilled in customer escalations in similar retail and web retail services
• 1-2 years providing exceptional customer service.
• General computer literacy

Responsibilities

• Provide world class customer service.
• Transact and book services and add-ons for customer orders.
• Communicate with customers over phone and email while maintaining customer relationships.
• Partner with our Home Delivery team and gain insight on operations and logistics.
• Have a direct impact on brand image.

Benefits

• Employee discounts on awesome tech from day one
• Complimentary coffee, tea, and office amenities
• Convenient office locations close to transit
• Casual dress code and relaxed work environment
• On-site collaboration spaces designed for teamwork and innovation
• Training programs to build new and transferable skills
• Amazing discounts and promotional pricing on everything from TVs and refrigerators to luggage and furniture.
• Sneak peek at the newest gadgets before they hit the market!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed