Customer Care Associate

Oshkosh•Appleton, WI

4d•Onsite

About The Position

The Customer Care Associate supports customer service operations by handling administrative tasks such as data entry, processing customer inquiries, and maintaining accurate records. This role requires strong organizational skills, attention to detail, and the ability to communicate effectively with internal teams and customers.

Requirements

High School Diploma or GED and one (1) or more years of relevant experience; or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.

Nice To Haves

Proficiency with basic business systems (Outlook, Excel, call tracking tools)
Ability to multitask in a fast-paced environment
Associate degree or coursework in business or communications
Strong written and verbal communication

Responsibilities

Deliver "best-in-class" service by providing accurate responses while maintaining a friendly and respectful demeanor.
Demonstrate understanding, retention, and organization of information provided by the department.
Process and monitor orders for parts, services, or warranty requests using internal tools.
Perform data entry for orders, credit memos, invoices, and customer communications.
Support internal teams (e.g., Parts, Tech Support, Purchasing) in order tracking and documentation.
Resolve and defuse customer concerns effectively and courteously.
Maintain accurate logs of calls and document common customer questions.
Document scenarios, follow-ups, and resolutions as needed.
Escalate unresolved or complex cases to Customer Care Specialists.
Participate in training and development opportunities to grow product and system knowledge.
Actively participate in team meetings and offer support for ongoing department initiatives.
Respond promptly and professionally to customer inquiries via phone, email, chats, and ticketing systems.