Customer Care Associate - Retail & Hospitality Backgrounds Welcome (Remote)

Jerry.ai•Orlando, FL

2d•$19 - $21•Remote

About The Position

This job is what Jerry is all about: helping our customers take care of their most important assets, their car and home, with the kind of warmth and speed they didn't expect from an insurance company. Car and home are people’s most important assets, yet the experience of owning them is stuck in the 90s. Every part of the journey - insurance, repairs, financing, maintenance - is fragmented, complicated, and expensive. Jerry.ai is building the first app to help people manage it all. The work is fast-paced, high-energy, team-oriented, and fully remote.

Requirements

Prior work experience in customer service, sales, or hospitality is a plus, but not required
Genuinely friendly and positive attitude and willingness to work as a team
Strong work ethic
Strong problem solving skills
Strong communication skills

Responsibilities

Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
Answering inbound calls from policyholders who need something changed.
Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
Problem solving to resolve customer inquiries effectively.
Processing service requests — vehicles, drivers, lienholders, policy documents.
Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.