Customer Care Associate - Vulcan

BIOHORIZONS IMPLANT SYSTEMS • Hoover, AL

7d

About The Position

The Customer Care Associate is responsible for customer account maintenance, including setting up new customer accounts, updating existing accounts, and adding shipping locations. The role also provides clerical and administrative support to the Customer Care Department, including scanning, filing, copying, and other assigned tasks. The associate works with Operations to facilitate timely product shipments and performs daily invoicing and inventory-related tasks.

Requirements

• High school diploma required.
• Knowledge of Microsoft Office Suite.
• English reading, writing, and speaking communication skills.
• Ability to function effectively in a team setting.

Nice To Haves

• Associate or bachelor’s degree preferred.
• One or more years of customer service or related experience preferred.
• Previous clerical, administrative, or related experience preferred.

Responsibilities

• Adhere to the company’s Quality Management System to ensure compliance with applicable regulatory requirements.
• Perform customer account maintenance activities for the Customer Care Department.
• Establish new customer accounts, edit existing customer accounts, and set up additional shipping locations.
• Provide clerical support to the Customer Care Department.
• Scan daily documents and perform filing, copying, and shredding.
• Assist Customer Care Representatives with administrative tasks.
• Interact with Operations to facilitate timely product shipments.
• Perform daily invoicing and scan, remove, or adjust inventory for stock items.
• File production history files and shipping documents.
• Accept new projects delegated by the department supervisor or manager.
• Perform other duties as assigned.

Benefits

• Two comprehensive medical plan options, available the first of the month following the hire date.
• Flexible Spending Account or Health Savings Account.
• Vision benefits.
• Company-paid dental insurance for employees and dependents.
• Wellness plan.
• 401(k) with 5% matching.
• Paid time off, including 11 paid holidays, two floating holidays, and community service hours.
• Company-paid short-term disability.
• Long-term disability.
• Company-provided life insurance.
• Paid parental leave.
• Casual dress code.
• Social events for employees and family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED