Customer Care Associate

McKinley Companies LLC•Taylor, MI

9d•Onsite

About The Position

McKinley is seeking a motivated, customer-focused Customer Care Associate to support the on-site team in providing a welcoming, positive experience for residents and prospective renters. The role offers an opportunity to learn systems and develop foundational skills in leasing and community operations while upholding McKinley’s service standards. The position is onsite in Taylor, Michigan, and pays $19 per hour.

Requirements

Strong communication skills and the ability to respond effectively to resident and prospect inquiries.
Ability to follow written and verbal instructions and adapt to changing priorities.
Strong problem-solving skills and ability to manage multiple tasks.
Basic math skills, including addition, subtraction, percentages, ratios, and proportions.
Basic knowledge and understanding of Fair Housing and Equal Housing Opportunity laws.
Ability to understand and follow safety rules and procedures.
Valid driver’s license and reliable transportation for outreach and travel between communities as needed.
Physical, on-site attendance for all scheduled shifts.

Nice To Haves

1–3 years of experience in a customer service role; property management experience is a plus.

Responsibilities

Serve as the first point of contact, providing friendly and professional service to residents and prospects.
Assist with apartment tours and leasing activities alongside the Resident Experience Associate and Community Manager.
Learn and communicate community features, amenities, and McKinley brand standards to prospects.
Maintain leasing paths, amenities, and model apartment readiness to support community presentation.
Respond to resident and prospect inquiries by phone, email, text, and in person in a timely, professional manner.
Accurately document interactions, service requests, and activities in Yardi and other required systems.
Assist with marketing initiatives, promotions, and resident communications as directed.
Complete assigned daily and weekly operational workflows.
Participate in resident events and community engagement activities.
Demonstrate professionalism, integrity, and willingness to learn in a fast-paced environment.
Follow Fair Housing laws, company policies, and compliance requirements.
Work evenings and weekends as needed.