Customer Care Associate II (USABlueBook) - Waukegan, IL

HD Supply•Waukegan, IL

7d•$20 - $24•Hybrid

About The Position

USABlueBook is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, for utility operators. It is our goal to remain the industry’s top technical and customer service leader. USABlueBook (www.usabluebook.com) is a division of HD Supply. USABlueBook was founded in 1991 when a certified operator, realizing there was no single-source supplier to meet all of his product needs, decided to start a company that would do just that. It was his dedication to providing exceptional service and support to water and wastewater operators everywhere that made USABlueBook what it is today. As we continue to expand, our main goal stays the same - to make sure that all of our customers “Get the Best Treatment!”. This position is Hybrid (Onsite M-Th, Remote F) and requires the associate to be within driving distance of Waukegan. The role involves providing customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge on 20,000 products and 3 catalogues.

Requirements

Must be eighteen years of age
Must pass the Drug Test
Must pass the Background Check
Must pass pre-employment tests if applicable
HS Diploma or GED, strongly preferred.
Generally 2 - 5 years of experience in area of responsibility.

Nice To Haves

Ability to multitask smoothly and efficiently.
Previous Customer Service experience.
Industry product knowledge.
Passion for customers and delivering top quality customer service.
Ability to learn both independently and in group settings.
Ability to work in a fast paced environment
Basic level knowledge of Microsoft Office tools: Excel, Word and Outlook.

Responsibilities

Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
Performs necessary follow-up to ensure customer service expectations are met. Builds relationships if assigned a specific customer base.
Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Resolves customer issues including issuance of credit concessions.
Utilizes in-depth product knowledge to answer more specialized product calls. May be responsible for outbound calls to vendors.
Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
Understands and supports compliance issues if required for assigned customer base.