Customer Care Assistant - Seasonal/Part-time

Ernesta • Fairfax, VA

6h • $25 • Onsite

About The Position

Ernesta is looking for a Seasonal Customer Experience Associate to join our Customer Experience team during one of our busiest times of year. This is a temporary role ideal for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in delivering exceptional service. As a Seasonal Customer Experience Associate, you'll serve as a trusted resource for our customers, helping them navigate questions about their orders, products, deliveries, and care. You'll work alongside our experienced Customer Experience team to ensure every interaction reflects Ernesta's commitment to thoughtful, personalized service. If you're energized by solving problems, communicating with empathy, and creating positive customer experiences, we'd love to hear from you.

Requirements

• 1–3 years of experience in customer service, hospitality, retail, or another customer-facing role.
• Exceptional written and verbal communication skills.
• Naturally empathetic with a passion for helping people and solving problems.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Comfortable learning new technology and working across multiple systems.
• Detail-oriented with sound judgment and a positive, team-first attitude.
• Availability to work a flexible schedule during the seasonal assignment, including occasional evenings or weekends in the showroom.

Nice To Haves

• Experience using customer support platforms such as Gladly, Shopify, or Salesforce.
• Experience supporting ecommerce or direct-to-consumer brands.
• Interest in interior design, home décor, or architecture.
• Passion for home design, interiors, or creating exceptional customer experiences is a plus.

Responsibilities

• Deliver a warm, thoughtful, and efficient customer experience across email, phone, chat, and SMS.
• Respond to customer inquiries related to orders, shipping, delivery scheduling, product information, rug care, and general support.
• Troubleshoot customer concerns and partner with internal teams to resolve issues quickly and accurately.
• Maintain a high level of accuracy while managing multiple customer conversations and priorities.
• Help customers feel confident and cared for throughout their purchasing journey.
• Learn Ernesta's products, policies, and systems to provide knowledgeable and consistent support.
• Contribute to a collaborative team environment during a high-volume seasonal period.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed