Customer Care Assistant - Seasonal/Part-time

Ernesta • Summit, NJ

7d • Onsite

About The Position

Ernesta is seeking a Seasonal Customer Experience Associate to join their Customer Experience team during a peak period. This temporary role is suited for individuals who excel in fast-paced settings, enjoy assisting customers, and are dedicated to providing outstanding service. The Associate will act as a key point of contact for customers, addressing inquiries about orders, products, deliveries, and rug care. Working with the existing Customer Experience team, the role ensures all customer interactions align with Ernesta's dedication to personalized and thoughtful service. The ideal candidate is motivated by problem-solving, empathetic communication, and creating positive customer journeys.

Requirements

• 1–3 years of experience in customer service, hospitality, retail, or another customer-facing role.
• Exceptional written and verbal communication skills.
• Naturally empathetic with a passion for helping people and solving problems.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Comfortable learning new technology and working across multiple systems.
• Detail-oriented with sound judgment and a positive, team-first attitude.
• Availability to work a flexible schedule during the seasonal assignment, including occasional evenings or weekends in the showroom.

Nice To Haves

• Experience using customer support platforms such as Gladly, Shopify, or Salesforce.
• Experience supporting ecommerce or direct-to-consumer brands.
• Interest in interior design, home décor, or architecture.
• Passion for home design, interiors, or creating exceptional customer experiences is a plus.

Responsibilities

• Deliver a warm, thoughtful, and efficient customer experience across email, phone, chat, and SMS.
• Respond to customer inquiries related to orders, shipping, delivery scheduling, product information, rug care, and general support.
• Troubleshoot customer concerns and partner with internal teams to resolve issues quickly and accurately.
• Maintain a high level of accuracy while managing multiple customer conversations and priorities.
• Help customers feel confident and cared for throughout their purchasing journey.
• Learn Ernesta's products, policies, and systems to provide knowledgeable and consistent support.
• Contribute to a collaborative team environment during a high-volume seasonal period.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed