Customer Care and Wholesale Sales Representative

VOLO'S AUTO SUPPLY (NAPA AUTO PARTS)•Village of Canastota, NY

16d•$16 - $22•Hybrid

About The Position

This is both an in-store and in-market role. The Customer Care and Wholesale Sales Representative will be responsible for managing relationships with wholesale customers, handling inquiries, processing orders, and driving sales growth. This role requires a strong focus on customer satisfaction, effective communication skills, and the ability to identify opportunities to upsell and cross-sell products.

Requirements

Proven experience in customer service and sales, preferably in a wholesale or B2B environment.
Strong interpersonal skills with the ability to build rapport and communicate effectively with customers and colleagues.
Excellent organizational skills and attention to detail.
Valid Driver’s License.
Proficiency in CRM software and Microsoft Office Suite.
Ability to work independently and collaborate effectively within a team.
Flexibility to adapt to changing priorities and multitask in a fast-paced environment.

Responsibilities

Serve as the primary point of contact for wholesale customers, addressing inquiries, concerns, and providing solutions in a timely manner.
Build and maintain strong relationships with clients, understanding their unique needs and preferences.
Proactively reach out to customers to ensure satisfaction and identify opportunities for additional sales.
Receive and process wholesale orders accurately and efficiently.
Coordinate with internal teams to ensure timely order fulfillment and delivery.
Monitor order status and provide updates to customers as needed.
Identify opportunities to upsell and cross-sell products to existing wholesale customers.
Actively promote new products, promotions, and special offers to drive sales growth.
Collaborate with the sales team to develop strategies for acquiring new wholesale accounts.
Actively identify new customers within the market and cultivate relationships leading to sales opportunities.
Address customer complaints and concerns promptly and effectively, striving for a positive resolution.
Escalate complex issues to the appropriate internal departments for further investigation and resolution.
Maintain accurate records of customer interactions, transactions, and inquiries in the CRM system.
Analyze reports on sales metrics, customer feedback, and market trends to inform decision-making.