Customer Care Analyst

Amcor•Evansville, IN

8d•Onsite

About The Position

This role supports the Foodservice market within RPSNA by ensuring accurate, compliant, and timely item and customer data across multiple systems. The position plays a critical role in maintaining ISCC item integrity, pricing adherence, and reporting, while also supporting sustainability initiatives and customer-facing data platforms. Through close collaboration with internal teams and external partners, this role helps enable efficient order-to-cash processes and delivers reliable product information to customers.

Requirements

2+ years of experience in Customer Service or Data Analytics
Proficient in Microsoft Excel and related Office applications
Effectively communicate with customers, both external and internal
JD Edwards experience required, item set up/customer cross reference/Bill of Material - preferred
Strong verbal and written communication skills.
Organized, detailed and strong multi-tasking skills.

Responsibilities

Drive and monitor proper date management, item management, on ISCC items in the Cust Main Screen
Monitor item pricing structure to adhere to ISCC pricing guidelines
Monthly reporting on ISCC (or as required basis)
Yearly reporting on totals items sold including ISCC items
Monitor and resolve ISCC exclusion reports
Provide foundational data for Sustainability Team
ITrade – When required, maintains and troubleshoots EDI (Electronic data interchange) connectivity with customers within the order to cash process. Working to minimize repeatable errors by working with customer care and other areas as needed.
Customer Portal Maintenance – When required, this role is the point of contact for assigned external customer and third-party online portals to provide accurate and up to date information to customers related to product inquires, returns, credits, and general inquiries.
Global Data Synchronization Network – When required, works closely with product line management, marketing, sales, and customer care to maintain Global Data Synchronization Network (GDSN) item attributes through OneWorldSync Portal. Perform new item upload and maintenance of existing items in the OneWorldSync Portal to meet GDSN requirements as outlined by existing and potential customers.
Other tasks as assigned

Benefits

Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)