Customer Care Agent

Star Group, LP•Newtown, PA

10d

About The Position

The Customer Care Agent handles inbound and outbound calls from an established customer base, answers questions, and provides consultation on pricing, service plans, and billing issues. The role focuses on delivering exceptional customer care and empowering agents to resolve customer needs. The position may offer advancement opportunities. Full-time roles include competitive compensation and benefits, and overtime opportunities may be available during the busy winter season.

Requirements

High school diploma or equivalent.
1–2 years in a customer-facing role; prior experience in a customer service setting is preferred.
Ability to work well in a fast-paced environment.
Excellent telephone skills.
Strong troubleshooting abilities.
Solid negotiating skills.
Computer proficiency.
Flexibility to work weekday and weekend shifts.
Pleasant, professional, and engaging manner.
Ability to work independently and in a team environment.
Detail-oriented, focused, flexible, and adaptable.
Excellent verbal and written communication, interpersonal, and active listening skills.
Ability to interact effectively with customers and coworkers.

Nice To Haves

Prior experience in a customer service setting.

Responsibilities

Take incoming customer calls and make outbound calls for follow-up and upselling.
Use communication and active listening skills to provide exceptional customer service.
Prepare account changes.
Troubleshoot and resolve customer issues.
Identify and act on potential new sales opportunities.
Assist with customer retention.
Work with other departments to ensure timely resolution of customer issues.
Negotiate customer prices, service plan payments, and billing issues in accordance with company guidelines.