Customer Care Agent

Marvin

6d•Onsite

About The Position

Are you energized by solving problems, building trust and relationships with customers? As a Customer Care Agent at Marvin, you’ll be the go-to expert for our dealers and customers seeking support. You’ll guide users through product questions, warranty concerns, and system navigation - all while delivering a seamless and empathetic experience. This role is central to Marvin’s customer experience strategy and offers the opportunity to make a meaningful impact every day. This job is located in Warroad, MN. If you need to relocate for this role, Marvin has a variety of benefit offerings to support your move.

Requirements

2+ years in a customer-facing role, ideally in technical support or product service.
Experience using CRM systems like Salesforce to manage customer interactions.
An associate or bachelor’s degree in Business Administration, Communications, or a related field - or equivalent experience.
A track record of resolving customer issues efficiently while maintaining strong relationships.
Familiarity with building materials, construction, or manufacturing industries.
Ability to learn Marvin’s systems and apply product knowledge to customer solutions.
Strong organizational and project management skills.
Comfort mentoring others and sharing expertise across teams.

Responsibilities

Serve as the primary contact for customer inquiries across phone, email, and chat, ensuring timely and accurate support.
Educate dealer partners on Marvin’s Order Management software, products and warranty processes through virtual or in-person training.
Own customer interactions from start to resolution, offering solutions that align with Marvin’s policies and service standards.
Support onboarding for new dealers and partners, facilitating account setup and initial training.