Customer Care Agent

Petro Home Services•Woodbury, NY

6h•Onsite

About The Position

We are a leading home services provider looking for personable and reliable individuals to serve as Customer Care Agents. In this role, you will handle inbound and outbound customer service calls from an established customer base, answering questions and providing consultation on pricing, service plans, and billing issues. Our focus is on providing exceptional customer care, and you will be empowered to do what it takes to help each customer. We offer competitive compensation and benefits for full-time roles, as well as overtime opportunities during the busy winter season. Room for advancement may also be available.

Requirements

Must be pleasant and professional with an engaging personality.
Ability to function equally well both independently and in a team environment.
Detail-oriented and focused.
Flexible and adaptable nature.
Excellent verbal and written communication skills.
Interpersonal and active listening skills.
Ability to interact effectively with both customers and coworkers.
High School Diploma or Equivalent.
1-2 years in a customer-facing role; prior experience in a customer service setting preferred.
Ability to work well in a fast-paced environment.
Excellent telephone skills.
Strong troubleshooting abilities.
Solid negotiating skills.
Computer proficient.
Must be flexible for weekday and weekend shifts.

Nice To Haves

Prior experience in a customer service setting

Responsibilities

Take incoming calls from customers and make outbound customer calls for follow-up and upselling purposes.
Use communication and active listening skills to provide customers with exceptional service.
Prepare account changes.
Troubleshoot and resolve customer issues.
Identify and act upon potential new sales opportunities.
Assist with customer retention.
Work with other departments to ensure timely resolution of customer issues.
Negotiate customer prices, service plan payments, and billing issues consistent with specified company guidelines.