Customer Care Agent
About The Position
EnvisionWare builds technology that helps libraries serve their communities — self-service, print management, lockers, and more. Our Customer Care team is the human connection behind that technology, and we're looking for someone who genuinely enjoys being that connection. This is a phone-forward support role. You'll be the first voice many of our library customers hear when something isn't working, and your job is to make that moment better; through warmth, patience, and real problem-solving. You don't need to arrive knowing our products. You do need to arrive curious, because you'll be learning technical solutions continuously, and some of what customers bring you will be vague, abstract, or half-described. Turning “it's just not working” into a diagnosed, resolved issue is the craft of this job. This role has a real growth path; our Lead Agents and Manager were promoted from within this team.
Requirements
- Curiosity and willingness to learn technical solutions.
- Ability to handle vague or abstract problem descriptions.
- Skills in diagnosing and resolving technical issues.
Responsibilities
- Provide phone-forward customer support.
- Diagnose and resolve technical issues reported by library customers.
- Learn and apply technical solutions continuously.
- Communicate with customers with warmth, patience, and problem-solving skills.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
