Customer Care Agent - Relocate to Warroad, MN

Marvin•Warroad, MN

4h•Onsite

About The Position

As a Customer Care Agent at Marvin, you’ll be the go-to expert for our dealers and customers seeking support. You’ll guide users through product questions, warranty concerns, and system navigation - all while delivering a seamless and empathetic experience. This role is central to Marvin’s customer experience strategy and offers the opportunity to make a meaningful impact every day. Plus, receive a $1,500 sign-on bonus when you join our team! This job is located in Warroad, MN. If you need to relocate for this role, Marvin has a variety of benefit offerings to support your move.

Requirements

2+ years in a customer-facing role.
Experience using CRM systems like Salesforce to manage customer interactions.
A track record of resolving customer issues efficiently while maintaining strong relationships.
Proven team collaboration skills.
Comfort mentoring others and sharing expertise across teams.

Nice To Haves

Familiarity with building materials, construction, or manufacturing industries.
Ability to learn Marvin’s systems and apply product knowledge to customer solutions.
Strong organizational and project management skills.
Associate degree or higher preferred, or equivalent experience.

Responsibilities

Serve as the primary contact for customer inquiries across phone, email, and chat, ensuring timely and accurate support.
Educate dealer partners on Marvin’s Order Management software, products and warranty processes through virtual or in-person training.
Own customer interactions from start to resolution, offering solutions that align with Marvin’s policies and service standards.
Support onboarding for new dealers and partners, facilitating account setup and initial training.

Benefits

$1,500 sign-on bonus
Variety of benefit offerings to support relocation
Health insurance
Paid holidays
Paid parental leave
401(k) retirement savings match
$300 annual wellbeing account
Better Living Day! (a paid day off to go have some fun)
Annual profit sharing
Giving at Marvin – participate in organized volunteer opportunities
Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships