Customer Care / Administrative Specialist (MAZ51126)

RealManage•Mesa, AZ

25d•$21 - $23•Onsite

About The Position

This position is primarily responsible for general accounting customer service activities as well as a soft collection approach in locating and contacting customers with delinquent accounts to secure payments. RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients. Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce. Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements. Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

Requirements

High School diploma and one year related experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to do addition, subtraction, multiplication and division.
Calculate figures and amounts such as discounts, interest, and percentages.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Able to deal with problems involving several concrete variables in standardized situations.
Knowledge of Management systems; Database software; Internet software; Spreadsheet software and Word Processing software.

Responsibilities

Effectively and professionally communicate with team members and managers.
Provide a high level of customer service in all dealings with our clients.
Enter detailed notes regarding all communications in community database.
Update and ensure correct customer contact information.
Read, analyze and explain account ledgers to the customer.
Sort and file all collection and customer service correspondence.
Review active accounts to determine required collection activity.
Mail form letters to customers to encourage payment of delinquent amounts.
Skip trace delinquent customers to find correct phone, e-mail or address information.
Communicate with customer by telephone or e-mail to resolve account delinquency.
Research missing payments and resolve disputes.
Process phone payments to customer accounts.
Create detailed collection activity reports to track the status of delinquent accounts, document billed activities and collection results.
Educate customers on the payment options available.
Plus other work-related tasks as needed