Customer Care Admin

Nestor Solutions • CA Remote, CA

3d • Onsite

About The Position

The Customer Care Admin (Administrator) position is responsible for answering incoming calls, opening, scanning and uploading all incoming mail to the case management system, document control and delivery. This role also involves monitoring the front entrance for visitors and contacting the Senior Trustee Sale Officer before allowing entrance into the office.

Requirements

• High School Diploma.
• Ability to read and write English.
• Ability to respond to common inquiries from clients and borrowers.
• Ability to work with mathematical concepts such as adding, subtracting, multiplication, division.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establishes facts, and draw valid conclusions.
• Ability to perform each essential duty based on timelines with an emphasis on customer service.

Responsibilities

• Open, review, scan mail into case management system and forward to appropriate personnel timely based on mail type.
• Answer incoming calls and forward to appropriate personnel.
• Scan all original documents and immediately deliver to trustee sale clerk for retention in fireproof safe and/or cabinet.
• Deliver all third party funds to SVP of Accounting Services for direction.
• Data entry.
• Maintain regular and punctual attendance.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED