Customer Call Center Specialist

360care • Louisville, KY

13h • Remote

About The Position

This position is responsible for managing incoming calls, addressing customer inquiries, and providing excellent customer service. This position requires a keen ability to handle high call volumes and multitask effectively. To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.

Requirements

• High school diploma or equivalent.
• Advance working knowledge of Microsoft Outlook and Excel required.
• Excellent communication skills with a professional and family demeanor.
• Ability to organize and complete work in a timely manner.
• Ability to problem solve independently and/or on a team.
• Ability to work independently and with other team members.
• Ability to function in stressful situations with high volume of calls.
• Excellent interpersonal, oral, and written communication skills.
• Must be detail oriented and self-motivated.
• Anticipate needs in a proactive manner to increase satisfaction.
• Legally authorized to work in the United States.
• Successful completion of a background investigation and drug screen.

Nice To Haves

• Previous experience in a phone operator or customer service role preferred.
• Excellent customer service skills.

Responsibilities

• Promptly and professionally answer incoming calls, ensuring excellent customer service.
• Assist customers with inquiries, resolve issues, and direct calls to the appropriate departments when necessary.
• Maintain accurate and up-to-date call logs and customer records.
• Collaborate with team members to ensure smooth communication and workflow.
• Must take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.
• Emphasize customer service in all aspects of operations.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• Reacts positively to change and performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED