Customer Business Team Manager

Hexcel Corporation • Salt Lake City, UT

2d • Remote

About The Position

Hexcel is a global leader in advanced composites technology, manufacturing materials like carbon fiber, woven reinforcements, resins, prepregs, honeycombs, and engineered core. We are seeking a remote Customer Business Team Manager, preferably located near the east coast or in eastern time zones of the United States, close to a major airport. This role is crucial for driving sales in our growth-focused business unit. The position reports to the Director of Customer Business Teams and is responsible for owning the Customer Business Team strategy in the Americas, driving next-generation customer program developments globally, and overseeing all customer-related activities. This includes managing existing business, driving market share gains, and identifying and maturing growth pursuits aligned with customer and internal Hexcel technology roadmaps. The Customer Business Team Manager will partner with and mentor fellow CBT Managers, Account Managers/Representatives, Technical Service, and supply chain teams in strategic customer growth development. This is a key strategic and operational leadership role.

Requirements

• Bachelor’s degree in from an accredited four-year college or university required; technical or engineering discipline strongly preferred.
• 5+ years’ experience in technical sales with a network in the aerospace composite materials community preferred.
• Demonstrated experience and passion for new sales development and securing new opportunities with new and existing customers.
• Knowledge of composite products in aerospace and defense markets and experience in contract negotiations, supply chain and project management are strong assets.
• Ability to act autonomously to organize sales prospecting and execution activities.
• Ability to establish, build and work effectively in a team-based environment (across multiple time zones, countries and cultures) productively building relationships.
• Track record of developing and delivering creative solutions that overcome obstacles and enhance profitability.
• Strong communication, interpersonal and presentation skills.
• Good organization and decision-making skills.
• Ability to manage competing priorities in a matrix organization.
• Communicate and network, internally and externally to achieve desired business outcomes.
• Understanding of basic commercial and financial principles.
• Advanced MS Office Suite skills including MS Word, advanced Excel and PowerPoint, Teams, Dynamics365 as well as ERP/MRP experience.
• Drive to seek new opportunities with a results-oriented approach.
• Strong written and oral communication skills.
• Eligible candidates must be a: U.S. citizen, U.S. national, person lawfully admitted for permanent residence, temporary resident under sections 210(a) or 245(A) of the Immigration and Nationality Act, person admitted in refugee status, or person granted asylum.

Nice To Haves

• Master’s Degree – MBA is a plus.
• Open to various levels of experience.

Responsibilities

• Generate new revenue from existing and new pursuits.
• Act as the 'voice of the customer' by working closely with cross-functional teams to create and execute strategies, establish priorities, deploy resources, and manage the sales deliverable process.
• Lead the development of customer solutions by analyzing customer needs and available resources.
• Lead the interface with the customer and internal resources to keep both apprised of key initiatives.
• Leverage resources and knowledge of products, services, processes, and operations to support customer commitments, gain competitive advantages, and foster business growth.
• Establish and foster strong relationships with key customer contacts and decision makers.
• Lead the development, communication, and execution of a cohesive customer engagement plan across all organizational levels.
• Own the revenue forecast for associated customers in support of Hexcel's business planning cycles.
• Manage and maintain forecast data within Hexcel’s demand systems in partnership with Account Managers.
• Communicate all risks associated with forecast changes or inaccuracies in a timely manner across the organization.
• Develop and own individual customer strategies to effectively position Hexcel products by understanding customer value perception of Hexcel and competitive offerings.
• Collaborate with Product Management to ensure CBT needs and customer strategies align with product line and development strategies.
• Ensure alignment of CBT strategies with company or product roadmaps.
• Lead negotiations with support from the CBT Director.
• Engage and participate in industry organizations to develop and generate new leads.
• Develop and maintain growth pursuits using Hexcel’s CRM tools.
• Effectively communicate pursuit strategy for customer opportunities.
• Recognize the total near-term and lifecycle value of an opportunity and client.

Benefits

• Hexcel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, status as a protected veteran, or any other protected class.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior