Customer Business Manager (CVS Hair)

Revlon Corporate

5d•Hybrid

About The Position

This role is a Hybrid Role if based in NYC: Employees are expected to work from our New York City office 3 days per week and may work remotely the remaining days. If located outside of NYC, this role is fully remote, with candidates preferably in Rhode Island, or the North East. Responsible for developing, executing, and fostering a collaborative business partnership between Revlon’s Hair Coloring (Colorsilk), Hair Styling (American Crew/Crème of Nature), Mitchum AP/DO, & Revlon Nail Color (CND) business at CVS that delivers volume, share and profit objectives for Revlon, and contributes to the customer’s total category growth. Through a total understanding of customer and company business objectives, the candidate will develop a cohesive vision, joint business plan strategy, and action plans that will deliver, with excellence, the agreed-to business results. Responsible for challenging the status quo to develop new go-to- market opportunities and obtain widespread support by working effectively with others. Ability to penetrate across the customer organization, including merchandising, marketing, supply chain and finance at the appropriate levels, institute agreed to business principles, and have regular contact.

Requirements

3-5+ years direct selling experience within CPG industry required (Cosmetics, specific applicable Channel experience preferred)
Travel required, up to 30% depending on location and customer base.
Strategic Thinking
Demonstrated ability to identify both short and long range sustainable growth opportunities based on in-depth understanding of both company and customer strategies.
Strong analytical skills and experience converting analytical information into Sales tools to promote sales and profit goals within customer business plans.
Demonstrated ability to take appropriate risks as part of a comprehensive long-range growth plan.
Candidates must be legally authorized to work in the United States without current or future visa support.

Responsibilities

In Partnership with Sr. Director Develops, implements, and monitors Revlon’s Joint Business Category Plan with CVS
Utilizes strong customer focus to understand key drivers of business and action customer needs
In conjunction with Associate Business Manager, collects business, point of sale, and market trend data and analyzes to determine new business opportunities
Pro-actively works with all internal and external contacts to achieve business goals
Development consumption forecasts
Tracks and analyzes weekly/monthly results to determine progress against plan and identify gaps and opportunities
Creates “Close the Gap” plans where required
Manages development of Omni-Channel Strategies:
Weekly internal communication to account for results and gap closing actions
Pro-actively works with all internal and external contacts to achieve business goals
Develop and implement business building strategic plans to capitalize on opportunities and mitigate risks
In conjunction with the Demand Planning team, maintain up to date Shipment forecast
Identify opportunities and risks to plan and report out in Demand Meetings
Develop and implement business building strategic plans to capitalize on opportunities and mitigate risks
Actively participate in monthly demand review meetings
Lead, develop and facilitate internal and external relationships in support of the business objectives
Internal - Contribute point of view and develop retail action plans to improve shelf conditions and become more efficient with internal teams listed below: Sales Insights and Strategies Team, Marketing, Customer Marketing, Finance, Logistics and Inventory Management
External – Key strategic alignment/influence with external teams listed below: Category Management, Personalization Team, Store Operations, Finance
Manage the Market Development Fund (MDF) for the customer’s brands to ensure account profitability
Determines financial needs based on business plans and ROI analysis
Analyzes payback on incremental investment required
Gains authorization for investment
Tracks actual investment vs. plan to ensure budget adherence
Processes account claims on an on-going and timely basis
Manages the customer P&L to meet objectives set forth by CBD Leadership
In conjunction with Inventory planning and Logistics team work to mitigate returns risk
Manage timely shut off of discontinued SKUs based on customer inventory
Implement markdowns where there is a financial benefit
Review all New/Bonus PPK’s to determine the “right” amount of inventory is sent to each store
Execute Long Range Planning and annual Joint Business Plans that incorporates company and customer timelines to ensure maximum execution and volume from joint efforts to include: Developing long-term, profitable, and sustainable growth across Revlon and Customers KPIs