Customer Business Manager International
About The Position
FoodScience is seeking a Customer Business Manager, International who combines strong commercial judgment with organized execution, proactive communication, and dependable follow-through. In this role, you will serve as the primary commercial partner for assigned international customers, distributors, and markets. You will be accountable for revenue growth, gross margin, customer retention, forecasting, and the development and execution of strategic customer and market plans. You will build a deep understanding of each customer’s business, identify opportunities for expansion, and coordinate internal partners to support consistent service and successful execution. The right person for this role can move comfortably between strategy and execution. You can develop a growth plan, analyze sales and margin performance, manage pricing and customer investments, maintain accurate forecasts, and ensure that customer commitments are communicated and followed through to completion. You are organized, commercially minded, culturally aware, and able to manage competing priorities without losing sight of the customer or the business results. This role is responsible for all animal supplement business outside the US. This includes a strong existing book of business, as well as prospecting new accounts. The product portfolio meets a wide range of customer needs as we offer branded product and white label products.
Requirements
- Bachelor’s degree in Business, Marketing, International Business, Sales, Finance, or a related field preferred.
- Minimum of 5 to 7 years of progressive experience in sales, strategic account management, international business, distributor management, or a related commercial role preferred.
- Experience in pet products, animal health, pet nutritional supplements, veterinary sales, or international pet distribution is strongly preferred.
- Previous experience managing international pet industry customers, distributors, brokers, or strategic channel partners strongly preferred.
- Demonstrated experience working with pet retail, e-commerce, distributor, and commercial sales channels.
- An equivalent combination of education, relevant pet industry experience, and business success will be considered.
- Spanish-language proficiency or other relevant multilingual capabilities preferred, but not required.
Responsibilities
- Co-Develop Strategic Plans: Work directly with the VP of Global Pet Business to build structured, data-backed annual customer plans to hit precise revenue, profit, and margin goals.
- Account Analytics & Reporting: Maintain up-to-date, accurate customer records, sales forecasts, and follow-up documentation in company systems. Use sales data analysis to track performance and refine strategy.
- Client & Engagement: Maintain structured, consistent communication schedules with key accounts. Represent the business at trade shows, conferences, and business meetings (virtual or overnight travel).
- Team Alignment: Coordinate daily with assigned Customer Care Representatives and internal cross-functional teams to ensure zero friction in account service levels and delivery.
Benefits
- 9 paid holidays per year, including your birthday
- One paid week off during our annual plant shutdown
- Competitive Paid Time Off program that begins accruing immediately
- Health insurance with Health Savings Account and Flexible Spending Account options
- Life insurance
- Dental
- Vision
- Additional voluntary insurance options
- Employee discounts
- Professional development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
