Customer Business Lead -Walmart

Mondelēz International • Rogers, AR

1d • Hybrid

About The Position

The Customer Business Lead will manage one of Mondelēz’s fastest growing multi-pack segments within the Walmart Biscuit team, which represents over $2 billion in annual sales. This role will support key brands like Ritz, Triscuit, Wheat Thins, and other powerhouse cracker brands. The position involves building and leading strategic relationships with Walmart headquarters, creating joint business plans for long-term growth, and delivering category and customer results across revenue, share, distribution, shelving, new item authorizations, and pricing. The role requires developing and executing customer business plans by translating marketplace trends, customer insights, and performance data into actionable growth strategies. It also involves close collaboration with cross-functional teams and customer stakeholders to align priorities, improve forecast accuracy, and support annual business planning, as well as creating compelling presentations to influence decisions and drive business growth.

Requirements

• Proven experience in customer management, account management, retail sales management
• Strong sales and business planning background, including forecasting, promotional planning, trade management, revenue management, and P&L management
• Experience in category insights and category management, with the ability to turn data into actionable customer and business recommendations
• Demonstrated customer-first mindset with the ability to build strong partnerships, internally and externally, and deliver against sales objectives
• Strong analytical, written, verbal, and presentation skills, with the ability to influence and negotiate effectively across stakeholders
• Ability to work autonomously within a sales framework to prioritize, plan, and execute effectively
• Bachelor’s degree required
• Minimum of 10 years of total sales/ BU/HQ planning, management and customer insights experience
• Extensive knowledge of industry, category and/or Mondelēz International portfolio specific to category
• Strong financial acumen: understanding of profit and revenue drivers and analysis
• Proficiency in deploying trade
• Proficient in Microsoft Office programs
• Ability to establish and maintain effective relationships with Customer, gain trust and respect
• Strong leadership and people management skills
• Superior interpersonal skills (verbal, non-verbal) across all levels of an organization

Nice To Haves

• MBA preferred
• Preference to individuals with consumer packaged goods experience
• Previous experience with Walmart customer HQ calling is preferred

Responsibilities

• Build and lead strategic relationships with Walmart headquarters across assigned categories, creating joint business plans that drive long-term growth
• Deliver category and customer results across revenue, share, distribution, shelving, new item authorizations, pricing
• Develop and execute customer business plans by turning marketplace trends, customer insights, and performance data into actionable growth strategies
• Partner closely with cross-functional teams and customer stakeholders to align priorities, improve forecast accuracy, and support annual business planning
• Create clear, compelling presentations and recommendations that influence decisions, enable strong execution, and support business growth

Benefits

• health insurance
• wellness and family support programs
• life and disability insurance
• retirement savings plans
• paid leave programs
• education related programs
• paid holidays and vacation time
• Within Country Relocation support available
• minimal support is offered through our Volunteer International Transfer Policy for candidates voluntarily moving internationally

What This Job Offers

• Job Type: Full-time
• Career Level: Senior