Customer Benefit Payments Sr Rep (Hybrid)

Securian Financial • Saint Paul, MN

1d • $19 - $33 • Hybrid

About The Position

The Customer Benefit Payments Sr Rep develops and administers benefit and claims policies and procedures. The role investigates, compiles, records, and analyzes data to make claim determinations, and communicates with customers, home office staff, field personnel, and third-party representatives about case background, status, reasoning, and disposition.

This position processes claim settlements and works with beneficiaries on claim options and required documentation. It applies contract provisions, department procedures, and applicable IRS, federal, and state regulations when processing claims, and explains their impacts to affected parties. The role also provides customer service to beneficiaries, clients, and advisors; handles backup claims calls, email, and written correspondence; and explains the claims process, beneficiary options, documentation requirements, and circumstances affecting claims.

The position has a hybrid working arrangement. Associates within a 90-minute commute work in the office at least two days per month and for additional moments that matter. The role offers a base pay range of $18.80–$32.69; pay may vary based on job-related factors and individual experience, skills, and knowledge.

Requirements

• Excellent verbal communication skills and a professional telephone manner.
• Solid organizational and time-management skills to prioritize workload, adjust to changing priorities, and meet established deadlines.
• Strong attention to detail and ability to maintain accuracy while meeting deadlines.
• Problem-solving and analytical ability to understand claim complexities, identify issues, and recommend potential solutions.
• Strong written communication skills to document information accurately and concisely.
• Strong team player with initiative to learn new tasks.

Nice To Haves

• Experience servicing advisors and/or clients over the phone.
• Knowledge of retirement plans and IRS and state rules regarding tax reporting and withholding.

Responsibilities

• Process claims settlements.
• Correspond with beneficiaries about their claim options and documentation required to process claims.
• Understand how IRS, federal, and state regulations, contract provisions, and department procedures affect claim processing, and communicate those impacts to affected parties.
• Process the claim option requested by the beneficiary in accordance with contract provisions, applicable regulations, and department standards.
• Provide customer service to beneficiaries, clients, and advisors.
• Answer the backup Claims line, respond to emails, and provide responses to written correspondence.
• Understand and explain the claims process, options available to beneficiaries, required documentation, and special circumstances that affect a claim.
• Investigate, compile, record, and analyze data to make claim determinations.
• Communicate case background, status, reasoning, and disposition to customers, home office staff, field personnel, and third-party representatives.

Benefits

• Paid time off, with additional PTO based on length of service.
• Flexible leave programs, including parental, caregiver, bereavement, and military leave.
• Nine company-paid holidays.
• Company-funded pension plan.
• 401(k) retirement plan with a company contribution tied to company performance, up to 10% of eligible earnings, with a target of 5%.
• Medical, dental, and vision coverage for associates and eligible family members from the first day of employment.
• Paid volunteer time off and a dollar-for-dollar matching gift program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed