Customer Banker II (Harbor Sq)

First Financial Bank•Celina, OH

6d•$18 - $21•Onsite

About The Position

Become a part of our history as it continues to be written! The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. This role involves performing necessary functions to open accounts, perform maintenance, and potentially run a Teller drawer. The position supports client engagement through active calling, client conversations, and follow-up, ensuring adherence to The First Financial Bank Experience (FFB Experience) standards. The Consumer Banker partners with internal constituencies to bring the appropriate level of expertise to clients, ensures timely client follow-up calls, and maintains all operational and risk management standards. Other duties may be assigned to assist clients with transactions via branch, drive-thru, phone, and email. The role models First Financial's Mission and Values and is responsible for adherence to all compliance and regulatory procedures. The Consumer Banker partners with District Specialists to execute retail strategies, attract, retain, and grow client relationships, fulfill financial needs, and provide a first-class client experience. The role functions as a client's personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model. Participation and leadership in the First Financial Bank Experience through active involvement in site center huddles and meetings to support sales and service activities are expected. Consistently meeting or exceeding sales, service, and referral goals through effective collaboration is key. Additionally, the role provides digital assistance and service for clients utilizing the bank's online offerings and stays informed on all bank products, processes, and procedures.

Requirements

3-4 years client service experience in a retail environment.
3-4 years sales and service experience with previous success in achieving sales and service goals in retail environment.
High school diploma or general education degree (GED) is required.
Possesses a strong level of bank product knowledge and solid sales skills.

Nice To Haves

May obtain notary authorization
Associate’s or Bachelor’s degree is preferred and/or an equivalent combination of education and work experience in sales preferred.

Responsibilities

Perform necessary functions necessary to open accounts, perform maintenance.
Run a Teller drawer as deemed necessary by management
Support client engagement through active calling, client conversations, and follow up.
Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to: Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related
Ensure client follow up calls are conducted in the proper time frame.
Maintain all operational and risk management standards
Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email.
Model the way for peers and coworkers aligned with First Financials Mission and Values.
The CB is responsible for adherence to all compliance and regulatory procedures.
Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client’s financial needs and provide a fIRST Class Client Experience.
Function as client’s personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.
Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.
Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering.
Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex.