Customer Asst Representative III

State of Oklahoma

13d • Onsite

About The Position

This position is responsible for helping customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs. This position is the frontline for customer service and our clients. Is responsible for all client/patient registrations for the county health department. The position is also responsible for processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments. Other tasks include light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports. This position will access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals. Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports. Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements. Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs several tasks such as posting and recording data. Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections. Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies. Receives or delivers materials and equipment. Being present at the office is an essential function of the job. Other duties as assigned. Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior. Works effectively in team environment, participating and assisting their peers.

Requirements

• One year of experience in clerical office work
• One year of experience in customer service
• Equivalent combination of education and experience
• Willing and able to perform all job-related travel normally associated with this position
• Possess a valid driver’s license
• Must be legally authorized to work in the United States without visa sponsorship

Nice To Haves

• Knowledge of state laws and rules concerning the business operations of the agency
• Knowledge of accounting principles and practices
• Knowledge of various types of business organizations
• Knowledge of office practices
• Knowledge of business arithmetic
• Knowledge of methods and techniques for conducting research
• Knowledge of training principles and techniques
• Knowledge of supervisory principles and practices
• Ability to read and interpret laws
• Ability to communicate effectively, both orally and in writing
• Ability to establish and effective working relationships with others
• Ability to apply laws and rules to individual problems and situations
• Ability to organize and direct the work of others
• Ability to construct various types of reports

Responsibilities

• Collecting all pertinent demographic and billing information from clients
• Answering phones
• Filing
• Appointment scheduling
• Data entry
• Responding to customer questions and needs
• Client/patient registrations for the county health department
• Processing WIC benefits
• Working and coordinating with other departments
• Collecting and entering billing information
• Accepting and documenting payments
• Light typing assignments
• Providing general information to the public
• Maintaining client records
• Preparation of program reports
• Accessing the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals
• Maintaining a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures
• Reconciling departmental records with central records
• Preparing correspondence, forms, and reports
• Initiating and handling correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements
• Performing a variety of sorting and filing tasks
• Taking messages, and disseminating information
• Opening, sorting, distributing, collecting, and delivering mail
• Posting and recording data
• Entering and retrieving information using personal computer or other data processing equipment
• Receiving and reviewing coded and uncoded source documents
• Proofing previously entered data and making routine corrections
• Examining, checking, and verifying reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and following up on discrepancies
• Receiving or delivering materials and equipment
• Being present at the office
• Demonstrating knowledge of and supporting mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior
• Working effectively in team environment, participating and assisting their peers

Benefits

• Generous state paid benefit allowance to help cover insurance premiums
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations
• Flexible spending accounts for health care expenses and/or dependent care
• Retirement Savings Plan with a generous match
• 15 days of vacation and 15 days of sick leave the first year for full time employees
• 11 paid holidays a year
• Student Loan repayment options & tuition reimbursement
• Employee discounts with a variety of companies and venders
• Longevity Bonus for years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed