Part-Time Customer Assistant Representative

Envoy Air•Miami, FL

9h•Onsite

About The Position

Envoy Airlines is a stable, secure, and fast-growing American Airlines Group company. You will be stimulated, challenged, and have the opportunity to develop your career. Come work for Envoy Air at the Miami International Airport, where you will join a team committed to providing outstanding service. The terms and conditions of this position are covered by the CWA Collective Bargaining Agreement.

Requirements

Must be a least 18 years of age
Must possess at least one form of TSA-acceptable identification for business travel purposes.
High school diploma or GED or international equivalent
Good communication skills
Authorized to work in the United States without sponsorship
Depending on airport authority requirements in the location where the position is based, Naturalized U.S. citizens may be required to provide a valid U.S. passport and naturalization certificate as part of the hiring and verification process.
Must be able to read, write, fluently speak, and understand the English language
Willing and able to lift and push items weighing up to 100 lbs (some items may be heavier)
Must be flexible to work rotating shifts including days, nights, weekends, holidays, and rotating days off and to work additional hours without notice based on operational needs
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Responsibilities

Provide a high level of customer service
Answer questions about flight schedules and general terminal access
Stand and walk for extended periods of time
Provide a wide variety of assistance to mobility impaired customers such as, pushing wheelchairs, transferring to/from aisle chairs to aircraft seats up or down Jet bridge
Escorts passengers from the terminal to and from aircraft ensuring a safe path at all times
On occasion it may be necessary to drive a golf cart or tugs in congested areas
Responsible to fill out passenger paperwork relating to unaccompanied minor passengers; on occasion, may be required to stay overnight escorting an unaccompanied minor passenger
Lift and carry heavy luggage weighing up to 100 pounds (some items may be heavier)
Monitoring airport activity and performing required security checks of aircraft post-arrival and pre-departure following established company, government and airport procedures
Assists with oversize and valet luggage to ensure bags and sporting items are tagged and routed to the correct destinations
Ensures unattended aircraft are secure and performs security checks on all international arrivals, international departures and remain overnight (RON) aircraft
Ensures the correct loading of the aircraft, maintains accurate logs and records made manually or by input into a computerized system
Remove unclaimed bags from carousel
Stack unclaimed items onto baggage carts and into storage racks/shelves in secured areas
Work shifts that include irregular and/or extended hours, weekends and holidays
Possibly performing additional related duties as deemed operationally necessary by management in with the collective bargaining agreement (CWA)