Customer Service Representative - Part Time

Pathfinder Bank•Village of Mexico, NY

5d•$17 - $19•Onsite

About The Position

Pathfinder Bank is seeking a Customer Service Representative to support operations within a community banking and financial services environment. This role contributes to customer transactions, deposit account servicing, and day-to-day banking operations, ensuring a high level of service and adherence to banking regulations. Join a team that values your expertise and your community. At Pathfinder Bank, you are not just an employee. You are a valued member of a team that takes pride in helping local businesses and communities grow. When you join us, you become part of a people first culture built on respect, development, and service.

Requirements

High school diploma or equivalent
At least one year customer service experience
Professional in appearance and conduct
Intermediate computer skills (Microsoft Office and Outlook)
Basic mathematical functions
Ability to work as part of a team and assist other team members
Ability to adapt to change
Attention to detail and quality of work
Ability to multi task
Positive attitude

Nice To Haves

1 to 3 years banking experience or cash handling experience preferred
Previous sales or referral making experience
Community involvement

Responsibilities

Fosters a positive and professional customer service experience during all interactions with customers, co workers and third party relationships while adhering to proper customer identification procedures, confidentiality and data protection requirements.
Processing customer transactions, supporting daily branch operations, and delivering an exceptional customer experience.
Supports branch performance by identifying customer needs, making appropriate referrals, and maintaining a strong focus on accuracy, efficiency, and risk management.
Deliver exceptional customer experiences including proactively greeting customers, smiling, using their name, and ending each interaction with appreciation.
Process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing in an accurate and efficient manner.
Promote the Bank’s products and services and refer customers to the appropriate personnel; answer routine banking questions and escalate more complex inquiries as needed.
Verify check endorsements and funds availability and disburse cash in accordance with Bank policy; provide receipts for all processed transactions.
Balance daily work, adhering to all procedures and internal controls.
Maintain and update customer contact information to ensure accuracy.
Understand and adhere to risk and regulatory standards, policies, and controls; identify and escalate potential risk related issues.
Proactively assist other branch colleagues and contribute during team meetings.