Customer Assistant / Receptionist - McDonald Collision

McDonald Automotive•Littleton, CO

10h•Onsite

About The Position

McDonald Collision is seeking a Customer Assistant / Receptionist to join their team. This role involves greeting customers, answering basic inquiries, directing them to the appropriate departments, and maintaining the customer lobby appearance. The ideal candidate will have excellent customer service skills, the ability to multitask, and a professional demeanor. This is a full-time position with set hours Monday through Friday.

Requirements

Demonstrates excellence in customer service within a professional environment, with the ability to build positive relationships.
Ability to interact with clients, showing empathy, patience, and professionalism.
Ability to multitask, i.e., calmly support a client who arrives in our office while simultaneously communicating on the phone with another.
Maintains a professional appearance and demeanor.
High School Diploma or equivalent required.

Nice To Haves

Service industry experience highly encouraged.

Responsibilities

Greet Collision customers and determine the nature of their visit.
Answers basic customer inquiries and refers more extensive questions to the appropriate person.
Directs customers to the correct department, notifies the appropriate representative that a client is waiting, finds additional support when certain staff is unavailable.
Maintain customer lobby appearance
Assist with other duties as assigned.
Reliable attendance from 7:50am to 5:00pm, Monday Through Friday.