Full-Time Customer Assistance Representative | Astoria

Enterprise•Astoria, NY

11d•Onsite

About The Position

We are immediately hiring for a Customer Assistance Representative! The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non-airport branch location.

Requirements

Must be at least 18 years old.
Must have a high school diploma or GED.
Must have two years of college and/or customer service experience combined.
The ability to operate a motor vehicle is an essential function of this position.
Applicants must have a valid, unrestricted US driver's license.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
Must be able to read, write, and understand English.
Apart from religious observation, must be available to work the following schedule Monday OFF Tuesday 8am-6pm Wednesday 8am-6pm Thursday 8am-6pm Friday 8am-6pm Saturday 9am–1pm Sunday OFF

Responsibilities

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customer to check for personal belongings.
Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges; and provide an accurate receipt to the customer.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned with full tank of gas.
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep lot organized for ease of access and traffic flow.
Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
Understand the damage loss report reporting procedure.