Customer Assistance Representative I

State of Oklahoma • Ada, OK

8d • Onsite

About The Position

Positions in this job family are assigned responsibilities related to providing services and assistance to taxpayers, customers, or clients and resolving questions and problems concerning state laws or agency policies and procedures. They will respond to requests for publications and forms, analyze information presented to determine the nature of the problem, provide advice on laws, policies, and procedures related to the agency’s business operations, and provide other assistance as needed.

Requirements

• One year of experience in clerical office work; or as a customer service representative; or an equivalent combination of education and experience, substituting thirty semester hours of college, including six semester hours in business or public administration for the required experience.
• Knowledge of office practices and procedures including the maintenance of records.
• Knowledge of business arithmetic.
• Knowledge of spelling, punctuation and grammar.
• Ability to establish and maintain effective working relationships with others.
• Ability to read, comprehend and apply various policies and procedures.
• Ability to communicate effectively, both orally and in writing.

Responsibilities

• Reviews and analyzes requests for information and clarification of laws, policies and procedures; provides responses to inquiries concerning filing requirements, due dates, registration procedures and similar data; and conducts research of laws and rules as needed to respond to requests for information or assistance.
• Coordinates with other divisions or units as needed to clarify policies and procedures, determines status of individual accounts, issue clearances, and resolve problems; routes requests for materials, publications or information to appropriate units for processing.
• Reviews and edits forms to verify computations, status, and other data; determines reporting requirements based on business activity and related laws.
• Reviews records and other data concerning business activity to identify tax accounts that can be closed.
• Conducts inventories of publications, forms, supplies and other materials as needed; maintains records, files, reports and other materials.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed