Customer Assistance Manager (San Antonio, TX)
About The Position
Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform. We are currently hiring a Customer Assistance Manager to help grow our company and ensure our mission is achieved! Employee Value Proposition (EVP) : PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. WE ARE: A team of asset management experts that are crucial to the operational excellence and world-class experience that we provide for our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. Our asset management department has one goal: to create a positive, engaging, and memorable experience for our customers and agents while driving the business. YOU ARE: A n asset management rockstar who loves provid ing world-class customer experience through efficient collection efforts and management. Driving within an assigned region. The ideal candidate will be provide d training and place the highest emphasis on exceptional customer service and professionalism.
Requirements
- High School Diploma or GED required
- Must be at least 21 years old
- A valid driver’s license and a driving record that meets company standards are required.
- Must have prior management and collections experience
- Must maintain a professional appearance
- Superb communication skills; written and verbal
- Able to regularly lift 50-75 lbs. without assistance or push and pull up to 100 lbs. occasionally using a dolly and other safety equipment
Nice To Haves
- Bilingual (English/Spanish Fluency) is a strong plus, but not required
- Previous warehouse, logistics, laborer and driver experience is helpful
- Prior experience in customer service or sales strongly preferred
- Experience in handling money is preferred
- Previous lease-to-own (LTO) experience strongly preferred
Responsibilities
- Ensure regional operations and logistics are efficient and effective
- Analyze performance trends to identify ways to maximize results
- Provide professional and courteous service to customers, regardless of circumstances
- Off-load merchandise returns and assist with collections support as needed
Benefits
- Competitive Compensation
- Guaranteed $500 a month in bonus for the first 90 days
- Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
- Company Matched 401k
- Paid Time Off + Paid Holidays + Paid Volunteer Time
- Diversity Alliance Resource Groups
- Employee Stock Purchase Program
- Tuition Reimbursement
- Charitable Gift Matching
- Job Required Equipment & Services Will Be Provided
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
