Customer Assistance Manager (Austin, TX)

Progressive Leasing • Austin, TX

3d • Onsite

About The Position

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform. We are currently hiring a Customer Assistance Manager to help grow our company and ensure our mission is achieved! PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. We are a team of asset management experts that are crucial to the operational excellence and world-class experience that we provide for our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. Our asset management department has one goal: to create a positive, engaging, and memorable experience for our customers and agents while driving the business.

Requirements

• High School Diploma or GED required
• Must be at least 21 years old
• A valid driver’s license and a driving record that meets company standards are required.
• Must have prior management and collections experience
• Must maintain a professional appearance
• Superb communication skills; written and verbal
• Able to regularly lift 50-75 lbs. without assistance or push and pull up to 100 lbs. occasionally using a dolly and other safety equipment

Nice To Haves

• Bilingual (English/Spanish Fluency) is a strong plus, but not required
• Previous warehouse, logistics, laborer and driver experience is helpful
• Prior experience in customer service or sales strongly preferred
• Experience in handling money is preferred
• Previous lease-to-own (LTO) experience strongly preferred

Responsibilities

• Ensure regional operations and logistics are efficient and effective
• Analyze performance trends to identify ways to maximize results
• Provide professional and courteous service to customers, regardless of circumstances
• Off-load merchandise returns and assist with collections support as needed

Benefits

• Competitive Compensation
• Guaranteed $500 a month in bonus for the first 90 days
• Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
• Company Matched 401k
• Paid Time Off + Paid Holidays + Paid Volunteer Time
• Diversity Alliance Resource Groups
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching
• Job Required Equipment & Services Will Be Provided

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED