Customer Appointment Specialist (Sales Support)

Sam Leman Mazda•Bloomington, IL

3d•Onsite

About The Position

Mazda of Bloomington is looking for a motivated and customer-focused Customer Appointment Specialist to join our team. In this role, you'll connect with customers who have already expressed interest in purchasing a vehicle, answer their questions, and schedule appointments with our sales team. If you enjoy talking with people, staying organized, and working in a fast-paced environment where your effort directly impacts your earnings, we'd love to meet you.

Requirements

Friendly, confident, and professional communication skills
Comfortable speaking with customers by phone, text, and email
Strong organizational and multitasking abilities
Self-motivated with a desire to achieve goals
Reliable and detail-oriented

Nice To Haves

Customer service or sales experience is preferred but not required

Responsibilities

Respond to customer inquiries by phone, text, email, and online chat
Answer questions and provide helpful information about our vehicles and dealership
Schedule appointments for customers to visit the showroom
Follow up with interested customers and encourage them to come in
Maintain accurate customer records and communication notes
Work closely with the sales team to ensure an outstanding customer experience