Customer Appointment Specialist (Sales Department

Teton Auto Group • The Dalles, OR

3d • Onsite

About The Position

This position is part of the Columbia Gorge Motors Toyota Sales BDC team but will primarily support our efforts by managing customer communication through inbound and outbound calls, scheduling sales and service appointments, and ensuring a positive customer experience. The role requires strong multitasking, computer, and customer service skills, with an emphasis on professionalism, follow-through, and teamwork.

Requirements

• High School Diploma or Equivalent
• Multi line phone skills
• Previous customer service experience
• Strong Multi-tasking
• Possess good computer skills
• Team player attitude
• Excellent follow through skills

Nice To Haves

• Preferably Bi-Lingual
• Experience with Microsoft Excel and Word.

Responsibilities

• In bound Sales calls Scheduling Appointments
• Out bound Follow up calls
• Customer Service
• Tracking Calls
• Following Word Scripts – phone up scripts
• Excellent customer service using the skills of MAGIC
• Manufacturer product knowledge

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) plan
• Paid Time Off (Vacation and Sick Leave)
• Employee vehicle purchase program
• Discounts on products and services
• Competitive compensation and benefits
• Long-term job security
• Growth opportunities
• Professional development opportunities
• Paid training
• Opportunities to contribute to meaningful organization initiatives
• Collaborative and supportive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED