Customer Application Support Specialist

Revvity•Customer Site - FL, FL

21h•$58,000 - $78,000•Onsite

About The Position

The Customer Application Support Specialist is responsible for running multiple assays and maintaining the QSight Mass spec systems at the State of FL Department of Health Newborn screening lab in a manner that meets or exceeds customer satisfaction and quality expectations. The Application Specialist will run the customer assays and any required yearly instrument verifications as well as new assay validations. The successful candidate will provide technical feedback to the Mass Spec Senior Principal Scientists regarding product development, be able to troubleshoot Mass Spec issues both onsite and remotely, and open F1 complaints when required for investigation by manufacturing.

Requirements

Bachelor’s degree in chemistry, Biochemistry, or related scientific discipline.
Ability to follow existing SOP to run Mass Spec instrumentation
Ability to work in a team environment with shared goals and responsibilities.
Ability to provide clear and structured written documentation.
Ability to perform moderate and/or highly complex analytical processes without direct supervision.
Excellent group interaction skills and negotiating skills.
Demonstrated ability to handle multiple tasks with different priorities.
Excellent presentation skills in front of internal teams, customers, and large audience (during conferences, webinars, etc.)

Nice To Haves

Florida Clinical Laboratory License eligible

Responsibilities

Position to work in the FL Department of Public Health lab as the lab technician for Mass Spec.
Running Revvity Mass Spec Assays
Performing daily, weekly and monthly maintenance.
Running yearly validation/harmonization plates
Troubleshooting, resolving, and testing technical issues for products assigned by the Team Leader
Working with onsite service engineers when service is required
Creating appropriate documentation for all work performed
Engaging Customer Service to assist with technical reviews of equipment orders.
Transitioning knowledge to other team members through documentation and communication.
Producing and maintaining customer training material
Assisting in the creation of technical support standards and improvements that increase efficiency and improve turnaround times and customer satisfaction.
Assisting in special projects such as optimization and configuration of new instrumentation for individual assays.
Proactively communicating status of special projects and unresolved issues to the Team Leader
Training new and current employees in procedures and policies such as SFDC
Delivering deadlines, proactively providing status reports, and managing tasks from inception through completion with consistent supervisory guidance